OnTrac conducts several customizable behavioural programs which cater to all levels in an organization. Programs span across 4 areas i.e.
✦ Situational Leadership
✦ Executive Presence
✦ Coaching
✦ Feedback Skills
✦ People Development
✦ Negotiation Skills
✦ Conflict Management
✦ Change Management
✦ Motivational Skills
✦ Performance Appraisals
✦ Delegation
✦ Launchpad
✦ Decision Making Skills
✦ Creating and Execution Culture
✦ Problem Solving Skills
✦ Presentation Skills
✦ Planning and Prioritization
✦ E-Communication
✦ Basic/Advanced Excel
✦ Facilitation Skills
✦ Analytical Skills
✦ Stress Management
✦ Client Centricity
✦ Customer Relationship Mgmt
✦ Preparing for Client Reviews
✦ Customer Service Skills (Contact Center)
✦ Customer Service Skills
✦ Voice and Accent Training (Contact Center)
✦ Handling Customer Complaints
✦ DiSC Communication
✦ DiSC Conflict Management
✦ DiSC Conflict Management
✦ DiSC Profile and Interpretation
✦ DiSC Sales
The Program on Meaningful Conversations has taken the industry by storm. The program is unique as it is filled with role plays, that help team leaders practice and understand how to have result oriented conversations with their team members. Click below for more details.
Depending upon the audience, we deploy facilitators with the right amount of industry experience. E.g, if the target audience is senior management, then the facilitator should have directly or indirectly managed such an audience, or, should have familiarity with their industry.
Industry experience overlaid with training expertise is a potent combination that we look for. All our facilitators have expertise in areas such as classroom training, content development, assessments, instructional design etc. We believe that experience does not necessarily create expertise and therefore, we deliberately look for this quality.
Apart from experience and expertise, we also look for the facilitator’s track record. We ensure that our facilitators have a meticulous track record of their training programs.
